![]() This was the unit that was supposed to work correctly with USB 3, however when I brought it up on my PC, it had the same issue: The Drobo comes up, is seen by Win 7, Win 7 makes the tone for adding a new device, immediately after that the Drobo drops back to standby and on a detailed inspection the USB mass storage driver has failed. Yesterday I received a “replacement” unit, which was dirty, smelled burnt and was scratched on the faceplate. However I have to state that my initial extreme disappointment with the Drobo support group has now been lessened and in the future I will know how to proceed with them.Īmazingly since I started this problem after trying to upgrade my Drobo 5D firmware, I still have not been able to talk to a “supervisor” within the Drobo tech support organization. Now you are going to work on-line, (the way of the world) and no doubt there will be some misinterpretations of instructions. In the old days, you could talk to a person, and that person gave you an extension and you could call them back until the problem was resolved. Net, to this story, things have changed at Drobo. I will also note that Drobo was helpful in providing an updated driver for both of my Asus mainboards, something that Asus was not able to do since they quit updating the P8P67 mainboard over 1 year ago. I am willing to take some of the blame for this entire debacle, however Drobo could have made this so much easier with just one phone call explaining the issues with the USB3 drivers. I am planning to write up a bit more about this, but I did want to state, that DROBO DID RESOLVE THIS MATTER AND MY 5D IS NOW RUNNING ON BOTH MY PRODUCTION AND TEST PC’S WITH NO PROBLEMS. On one PC drivers dated back to 2010 and the other 2011. The problem stemmed from the fact that both of my PC’s (with Asus boards) were running very back level USB3 drivers. I love their website showing all the “happy” users, well, that is pure fiction.Īfter working through two more days, and getting a better feel for the tech support with Drobo, I finally was able to fix this issue. I am sorry to see that this is the way that Drobo has gone and I have for sure purchased my last piece of equipment from them. As of today, I still have not SPOKEN to anyone at Drobo, from a tech to supervisor and it’s quite apparent now based on the information I have inputted to the case, that Drobo is not interested in talking to me. ![]() Something I believe I tried to tell them after I first tried to use it. It came up fine, still getting the USB device error, but still it comes up and is recognized by windows and assigned a drive letter.Īs of Friday, Drobo is sending me yet another replacement 5D now stating that the original replacement was defective!!. I went back to my original Drobo 5D with my hard drives and booted it up. This error comes up with either Drobo, mine or the replacement. ![]() I also received a windows error about “A USB device attached to this computer cannot be recognized”. This worked correctly, but for some reason, my (5) 2 TB drives would not work. I was able to bring up a new disk pac with the replacement drobo, (2) 200GB drives. It would boot up, and briefly showed all the correct lights, but as soon as windows gave the new hardware tone, the Drobo rebooted and started this process over and over, never coming on line. What I thought was a fix, turned out to be a dead end as the replacement Drobo would not work correctly on my production PC.
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